Effective from 2025-06-13
UAB “Bitė Lietuva” (hereinafter – “Bitė”) provides public electronic communications services (hereinafter – services) to the “LABAS” user under the following terms and conditions set forth in the “LABAS” service provision rules (hereinafter – the Rules):
1. Service Provider — UAB "Bitė Lietuva", Žemaitės g. 15, LT-03504 Vilnius, Lithuania. Company code 301673440; VAT payer code LT100003983110.
2. Detailed information about all services available to LABAS users is provided on the LABAS website at www.labas.lt or by calling the LABAS customer service center.
3. The service agreement between “Bitė” and the LABAS user is considered concluded from the moment the LABAS SIM card (package) is activated. Activation requires verifying the LABAS user’s identity and registering the phone number. This can be done online at www.labas.lt or in a “Bitė” salon. Users under 14 must visit a salon with a legal guardian. Bitė may deny service without refund if false data is provided.
4. Purchased but unactivated LABAS cards have a limited validity. The SIM must be activated within 90 days of first use or by the date indicated on the package. Otherwise, Bitė may refuse service and no refund will be issued.
5. The LABAS number is active for 90 days after the last top-up. After that, it is suspended for 30 days, then deactivated. Number recovery during suspension is possible online or at a salon. Additional fees may apply "Bitė" outlet.
6. Services are available only within LABAS network coverage and technical capabilities.
7. LABAS services are available only in Lithuania and the European Economic Area (EEA). Usage abroad may have limitations.
8. Bitė may restrict access to illegal or unsafe content or communications.
9. Bitė may make changes to the LABAS services. Changes will be communicated via www.labas.lt and/or SMS.
10. LABAS users must not use services for unlawful purposes or interfere with the network.
11. Service quality may depend on technical factors and cannot be guaranteed at all times.
12. Bitė does not compensate for damages caused by force majeure or circumstances beyond its control.
13. The user is responsible for device settings and protection against unauthorized use.
14. Bitė may process personal data for service provision under GDPR.
15. Users can access and update personal data through www.labas.lt or customer service.
16. Users have the right to restrict or object to data processing.
17. Bitė may record customer service calls for quality assurance.
18. LABAS numbers cannot be used for providing other electronic communications services to third parties.
19. Bitė may change these rules with prior notice.
20. The latest version of these rules is always available on www.labas.lt.
21. In case of disputes, Lithuanian law applies.
22. Complaints can be submitted online or in writing; disputes may be resolved by the Communications Regulatory Authority or a court.
23. If Bitė cannot identify the user, it will not provide detailed call reports or personal data. Identification can be completed at www.labas.lt.